Developers for Installed Base Maintenance & Support (IMS)

As the market leader of ERP software, SAP has proven Service & Support processes in place to deliver high quality user support, safeguarding projects and operations and to act as trusted advisor in the large account segment, which is second to none in the industry. SAP AGS (Active Global Support) provides a complete portfolio of maintenance offerings and a comprehensive range of services that enable customers to continually improve core business processes while leveraging their existing solutions. All services are provided through an efficient network that offers online access to our knowledge databases, best practices, and sophisticated tools such as the “SAP Solution Manager”.

The “SAP Solution Manager” is the service and support platform, which is designed to assist customers implementing and operating their IT solutions efficiently. Its functionality covers all key aspects of solution deployment, operation, monitoring and continuous improvement. To support and maintain the “SAP Solution Manager” we are looking for developers for the IMS (Installed Base Maintenance and Support) organization. IMS is responsible for the maintenance and provision of, upgrade and migration offerings for customers on mainstream releases, such as:

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Deliver customer specific and standard corrections and optimize maintenance and support package strategy for mature releases

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Solve complex customer problems on the Development Support Level

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Continuous quality improvements

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Cooperate with support and development units

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Deliver expertise-on-demand for our premium customers

Responsibilities of this position:

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Solution and monitoring of customer messages

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Proposal, delivery and creation of new ideas for message reduction measures (e.g. FAQ, Notes)

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Code corrections and to take over new code

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Product improvement and stabilization

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Delivery of valuable content for product feedback about engineering quality on demand (product quality, supportability and maintainability issues and functional gaps)

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Avoid and handle escalated customer messages and involvement in customer escalations

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Pass on knowledge to colleagues via coaching and workshops

Requirements of this position:

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Self motivator with continuous learning ability

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Programming skills (ABAP, Java, C/C++, Database, etc.)

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Analytical thinking skills

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Customer focused, enjoy dealing with customers and working in an international team

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Ability to work independently in own area

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Excellent communication skills

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Quality focused

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Fluency in English, both in verbal and written

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University degree in computer science/software engineering/science/mathematics/engineering or equivalent professional experience in development area

Graduate or candidate with 1-3 years work experience

Location

Shanghai

Contact e-mail addressPlease send your application and resume

in ENGLISH,

with the title “Developer for IMS + Name + University”

to jobs.china@sap.com